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Guide

Franchise earnings claims explained

If a franchisor shows you an income figure, the law requires it to stand behind it. Here is how earnings claims work, and how to read them.

EH

Eliza Harding

Senior Content Analyst · B.Bus (Accounting), 9 years in franchise research

Legally reviewed by James Whitmore. Last updated 4 September 2026 · 6 min read.

What is a franchise earnings claim?

An earnings claim is any representation a franchisor makes about the financial performance you could expect, revenue, profit, or a range. Under the Franchising Code of Conduct 2025, a franchisor is not required to make one, but if it does, it must have a reasonable basis for it and give you the material facts and assumptions behind it in writing. So the two things to remember are: no earnings claim is normal and lawful, and any earnings claim you are shown must come with its assumptions, if it doesn't, that is a warning sign.

What the Code requires

  • A franchisor may choose to make no earnings claim at all, this is common and lawful.
  • If it makes one, it must have a reasonable basis for the figure.
  • It must provide the assumptions and material facts behind the claim in writing.
  • Misleading earnings representations can breach the Code and consumer law, enforced by the ACCC.

How to read an earnings claim

Treat any figure as a starting point to verify, not a promise. Ask for the written assumptions, whether the figure is revenue or profit, for how many sites and over what period, and whether it reflects new or established franchisees. Then test it against what current franchisees actually tell you and your accountant's conservative model. A range with clear assumptions is useful; a single confident number with none is not.

The safest position is to assume no income until you have proven it yourself, from franchisee interviews and an accountant's model, regardless of what any earnings claim says.

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Frequently asked questions

Do franchisors have to provide earnings figures?

No. Under the Franchising Code 2025 a franchisor may make no earnings claim, which is common and lawful. If it does make one, it must have a reasonable basis and provide the assumptions in writing.

What must back up a franchise earnings claim?

A reasonable basis, plus the material facts and assumptions behind the figure, given to you in writing. An earnings claim without its assumptions is a warning sign, and misleading claims can breach the Code and consumer law.

Should I trust a franchisor's income figures?

Treat them as a starting point to verify, not a promise. Ask for the written assumptions, then test the figure against what current franchisees actually earn and an accountant's conservative model before relying on it.

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